Refund & Cancellation Policy

Quick Study Ltd
Effective Date: 1st April 2025

This Refund & Cancellation Policy outlines how credits, cancellations, and refunds are handled for all clients of Quick Study Ltd.

1. Credit Refunds

• All purchased credits are fully refundable.
• A cancellation fee of £2 per unused credit will be applied when processing a refund.
• Credits that have already been used for sessions are non-refundable.

2. Credit Validity

• Annual Plan: Credits valid for 12 months from purchase.
• 3-Month Plan: Credits valid for 3 months.
• Monthly Plan: Credits valid for 1 month.
• Credits expire after the plan’s validity period unless QuickStudy causes delays or agrees to special circumstances.
• In case of delays or rescheduling initiated by QuickStudy, unused credits may be extended on a case-by-case basis.

3. Session Cancellations

• Clients must provide adequate notice if they cannot attend a scheduled session.
• Missed sessions without prior notice are not eligible for refund or rescheduling.
• If a session is cancelled or rescheduled by QuickStudy, clients can:
  • Reschedule the session, or
  • Request the credit to be reinstated.

4. Subject Flexibility

• Credits can be used for any subject.
• Clients can change subjects at any time with no additional charge.

5. How to Request a Refund

Clients may request a refund via:

• Email: info@quickstudy.uk
• WhatsApp Support: +44 7521 089442

Please include your name, registered email address, and details of the refund request.

Refunds will be processed within 7–10 business days to the original payment method after confirmation.

6. Contact

• 📧 Email: info@quickstudy.uk
• 📱 WhatsApp: +44 7521 089442
• 🏢 Address: Quick Study Ltd, Grosvenor House, 11 St Pauls Square, Birmingham, B3 1RB